At Latent Light we take the security and privacy of your personal information very seriously. We aim to make your shopping experience with us as safe and problem free as possible. Please see below for details.
At Latent Light we are committed to protecting our customers' personal information when purchasing from our site. Information will NOT be passed to any parties other than those who need it for payment transaction processing and fulfillment of your order. We only use this information to fulfil your request for an order from this web site. Your name, address and details of your order are passed to SagePay, who handle financial transactions securely on our behalf. SagePay may pass information to other parties and financial institutions who provide payment card authorisation, fraud prevention and payment validation services.
We may use your e-mail address to send you information about special offers or changes to Latent Light. If you do not wish to receive this information please indicate this in the checkout when placing an order. This will ensure you will not be added to our mailing list. If you have previously opted-in to our mailing list, and do not wish to receive emails from us, you can unsubscribe by following the links in the email we send.
The only information we need to know is your name, e-mail address, invoice and delivery address and telephone number. Payment card information is handled by sagePay. This allows us to process your request and send our product to you.
SagePay are a Payment Card Industry (PCI) Data Security Standards (DSS) compliant payment service provider and have many household names using their services for online transactions. Your transaction is safe. They use the very latest encryption and secure processing techniques, and are endorsed by all major banks.
More information about SagePay please visit www.SagePay.co.uk
We have to use your e-mail address for the purposes of processing your order / subscription / enquiry and electronic image authorisation. Opting out of marketing emails will still permit us to use your e-mail address for the purposes of processing your order / subscription / enquiry and electronic image authorisation.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
First Party Cookies
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy in regards to its analytics service at https://support.google.com/analytics/answer/6004245?hl=en
More information on persistent cookies and what they are used for at http://www.allaboutcookies.org/cookies/persistent-cookies-used-for.html
Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are set by our feedback tool (User Voice) and by sharing buttons, to allow visitors to share content onto social networks. Cookies are currently set by **User Voice, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
We use a persistent cookie to remember what you’ve put in the shopping basket for 30 days. These cookies are deemed strictly necessary to the working of the website. If these are disabled, then the site will break and you won't be able to place an order.
The information above is given in good faith. However, if you are unsure about any of the specific points of the EU Cookie Law we recommend you consult your legal advisors.